Sprint

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Sprint is an American cell phone company based in Kansas City, Missouri.

Cancellation Guide Within 14 Days

If you want to cancel your contract within 14 days of purchase, Sprint allows users to return their phone and cancel their contract for a full refund. If you want to cancel your contract after 14 days of purchase, you will be charged a termination fee of $200 for non-advanced plans and $350 for advanced devices, such as the iPhone. Sprint's website states, "The early termination fee is prorated and is calculated by taking the months remaining on your Service Agreement times $20 for Advanced Devices, with a maximum of $350, and minimum of $100. For all other devices, the prorated ETF is calculated by taking the months remaining times $10 with a maximum of $200 and minimum of $50."

Cancellation Without a Fee

You can avoid paying the early termination fee if you are moving to a different country, going on military deployment, or if Sprint makes material changes to your contract. For example, a material change could be that they add a new fee. If you can prove how this new fee causes you financial hardship, then you have grounds to ask Sprint to cancel contract.

Contact Information

You can reach Sprint's customer service at 1-866-866-7509 or dial *2 from a phone under contract with Sprint.

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